FAQs

1. SADDLE HEIGHT: Stand next to the bike and set the saddle three fingers below the hipbone. Sit on the saddle with one of your heels resting on the pedal at its lowest position. Your leg should be almost fully extended without needing to tilt your hips. You can still keep a slight bent in the knees.

2. SADDLE POSITION: Sit on the bike and ensure your pedals are parallel (3 o'clock and 9 o'clock position). Your knees should be above your ankles and behind the resistance button. Adjust the saddle by loosening the latch underneath the seat to move it forward or backward.

3. HANDLEBAR HEIGHT: For most riders, the height of the handlebar should be slightly above the saddle height. If you prefer a more relaxed, upright position, raise the handlebar a little further.

4. REACH: Make sure the distance from the saddle to the handlebar (reach) allows a comfortable grip without overextending your arms.

If you are unsure about your set up, don't hesitate to ask our team for help at any time. We can't wait for you to experience our new bikes!

A credit is like a token you use to reserve a spot in a class.

In order to book classes with us you need to pay for credits which are then loaded onto your SuperCycle account. Once you have selected a class you wish to attend, the credits you have previously bought will be used to book your spot in that class. You can purchase credits either at the “Pricing” tab on our website, or though the “Book Now” tab once you have selected a class. If you cancel a booking on time (9 hours before class) you are automatically refunded the credit to your SuperCycle account, and can use the credit again for a future booking. 

Yes. You can book multiple spots in a class from your account, to bring a friend or a group of friends.

You can cancel your booking up to 9 hours prior to class. The credit will then be refunded to your SuperCycle account. No cash/monetary refunds. Any bookings cancelled after the 9 hours will not be reimbursed and count as a paid class. 

We offer cycling shoes with SPD cleats for rent (2€). In case you want to rent shoes please add them to your cart when you book your class. 

In order to book a pair of shoes, please:

Go to BOOK NOW

Pick your class (regular or student)

Click on "shoe rental"

Add your shoe size (if you’re renting them for the first time)

Proceed to check out

We do not provide towels so we ask you to please bring your own to class.

You can regulate intensity using the resistance button, so we would recommend choosing your class according to your favorite kind of music, all classes have approximately the same level of intensity. All classes are suitable for beginners, you can go easy on the resistance, you can also hide in the back in the dark at the beginning, don’t worry, we have all been there. Please make sure to stay hydrated and to listen to your body during class. 

Yes! It is recommended to have some light carbs and ample amounts of water pre-class in order to have enough energy to power through the workouts. 

You can keep them in the wardrobes/changing rooms or in the lockers we provide.

The minimum age to take a class is 16 years old. If you are younger than 16 years old, you need to be accompanied by a legal guardian (parent) or present a signed parental consent form in order to be able to ride. Anyone who is 152cm (5 feet) or below will not meet bike requirements.

Cycling is considered high intensity but low impact on the knees and joints. If you have sensitive knees but have been cleared by your doctor for exercise, please pay attention to keeping your hips and weight back close to the saddle. Do not lean forward on the handlebar, as this will put pressure on your knees. Please use cycling shoes to further stabilise your knees.