WHAT IS A CREDIT?
A credit is like a token you use to reserve a spot in a class.
In order to book classes with us you need to pay for credits which are then loaded onto your SuperCycle account. Once you have selected a class you wish to attend, the credits you have previously bought will be used to book your spot in that class. You can purchase credits either at the “Pricing” tab on our website, or though the “Book Now” tab once you have selected a class. If you cancel a booking on time (9 hours before class) you are automatically refunded the credit to your SuperCycle account, and can use the credit again for a future booking.
DO CREDITS OF GIFT CARDS EXPIRE?
No, SuperCycle credits and gift cards never expire.
CAN I BOOK A CLASS FOR MY FRIEND AS WELL?
Yes. You can book multiple spots in a class from your account, to bring a friend or a group of friends.
CAN I USE MY CREDIT/CLASS AT ALL 4 STUDIOS?
Studio Credits and Studio Credits STUDENT are applicable to all of our studios.
I NEED TO CANCEL MY BOOKING. WHAT DO I DO?
You can cancel your booking up to 9 hours prior to class. The credit will then be refunded to your SuperCycle account. No cash/monetary refunds. Any bookings cancelled after the 9 hours will not be reimbursed and count as a paid class.
WHAT HAPPENS WHEN AN INSTRUCTOR CAN'T TEACH THE CLASS?
We always let you know via email in advance if instructors get sick, or there is some other reason why someone else fills in, this should give you enough time to reschedule if you don’t like the other instructors’ music or style. Sometimes however, with last minute emergencies, we will have to have someone else substituting. We promise we will always try to find an instructor with similar music. We do however ask for your understanding if that is not possible for some reason.
AT THE STUDIO
HOW FAR IN ADVANCE SHOULD I ARRIVE FOR CLASS?
We want to be able to start and end classes on time out of respect to the other riders so please be early and punctual to class, this means 15 minutes prior to the start of your class. If you are at SuperCycle for the first time, arrive slightly earlier so that you can get help with bike setup. Any clients that arrive late to class will not be admitted to partake since the doors will be locked. Clients will not be reimbursed for missed classes.
DO YOU HAVE SHOES OR TOWELS TO RENT AT THE STUDIO?
We offer cycling shoes with SPD cleats for rent (2€). In case you want to rent shoes please add them to your cart when you book your class. We do not provide towels so we ask you to please bring your own to class.
WHICH SHOES CAN BE USED AT SUPERCYCLE?
Please use either normal trainers or cycling shoes with SPD cleats. If you bring your own trainers, we recommend shoes with a sturdy sole.
I AM A BEGINNER, I HAVEN’T WORKED OUT IN A LONG TIME, WHICH CLASS IS SUITABLE FOR ME?
You can regulate intensity using the resistance button, so we would recommend choosing your class according to your favorite kind of music, all classes have approximately the same level of intensity. All classes are suitable for beginners, you can go easy on the resistance, you can also hide in the back in the dark at the beginning, don’t worry, we have all been there. Please make sure to stay hydrated and to listen to your body during class.
WHAT LANGUAGE ARE SUPERCYCLE CLASSES TAUGHT IN?
All of our classes are taught in English, and all our receptionists speak English and German.
SHOULD I EAT AND DRINK SOMETHING BEFORE CLASS?
Yes! It is recommended to have some light carbs and ample amounts of water pre-class in order to have enough energy to power through the workouts.
DO YOU HAVE CHANGING ROOMS AND SHOWER FACILITIES AT SUPERCYCLE?
Yes we do! We have changing rooms and showers with products from SuperCycle x Temt, and lockers are open and available for use in all of our studios.
WHAT ABOUT MY VALUABLES?
You can keep them in the wardrobes/changing rooms or in the lockers we provide.
LOST & FOUND. I LEFT SOMETHING AT THE STUDIO, WHAT NOW?
We have a Lost & Found at each of our studios, where we keep everything we find for 2 weeks. Please come by to our Studios right before or after a class to pick up your things.
IS THERE A MINIMUM AGE?
The minimum age to take a class is 16 years old. If you are younger than 16 years old, you need to be accompanied by a legal guardian (parent) or present a signed parental consent form in order to be able to ride. Anyone who is 152cm (5 feet) or below will not meet bike requirements.