FAQs

I am a beginner, I haven’t worked out in a long time, which class is suitable for me?

You can regulate intensity using the resistance button, so we would recommend choosing your class according to your favorite kind of music, all classes have approximately the same level of intensity. All classes are suitable for beginners, you can go easy on the resistance, you can also hide in the back in the dark at the beginning, don’t worry, we have all been there.

How far in advance should I arrive for class?

Please arrive on time. DOORS OPEN 10 MIN PRIOR TO CLASS. We want to be able to start and end classes on time out of respect to the other riders so please be early and punctual to class. If you are for the first time at our classes, arrive slightly earlier so that you can get help with bike setup. Any clients that arrive late to class will not be admitted to partake since the doors will be locked. Clients will not be reimbursed for missed classes.

Do you have shoes or towels to rent at the studio?

No, we do not provide shoes or towels for rent. Please bring your own trainers and towels. In case you own cycling shoes, we use SPD cleats.

Which shoes can be used at SuperCycle?

Please use either normal trainers or cycling shoes with SPD cleats. 

Should I eat and drink something before class?

Yes! It is recommended to have some light carbs and ample amounts of water pre-class in order to have enough energy to power through the workouts. 

Do you have changing rooms and shower facilities at SuperCycle?

Due to recent COVID measures, ALL SHOWERS, WARDROBES, AND LOCKERS ARE CLOSED AND UNAVAILABLE. Please keep traffic in between classes quick and do not hang out and mingle before and after class.

What about my valuables?

You can take your belongings into the training room with you and place it next to your bike.

What happens when an instructor gets sick?

We always let you know vie email in advance if instructors get sick and someone else fills in, this should give you enough time to reschedule if you don’t like the other instructors’ music or style. Sometimes however, with last minute emergencies, we will have to have someone else substituting. We promise we will always try to find an instructor with similar music, we do however, ask for your understanding if that is not possible for some reason.  

I LEFT SOMETHING AT THE STUDIO, WHAT NOW?

We have a lost and found at both studios and keep everything we find for 2-3 weeks. You can pick up your things at the studio right before or after class.

I need to cancel my booking. What do I do?

You can cancel your booking up to 9 hours prior to class. The credit will then be refunded to your account. No cash/monetary refunds. Any bookings cancelled after the 9 hours will not be reimbursed and count as a paid class. 

Is there a minimum age?

The minimum age to take a class is 16 years old. If you are younger than 16 years old, you need to be accompanied by a legal guardian (parent) or present a signed parental consent form in order to be able to ride. Anyone who is 152cm (5 feet) or below will not meet bike requirements.

Can I use my credit/class at all 3 studios?

Indoor credits are applicable to all of our indoor studios. Online credits are only applicable for our On Demand classes.